Pottery Painting DIY Session
Refund Policy
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A £5 deposit per person is required to secure your session.
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The total cost is based on the ceramic piece you choose in-store, and the deposit will be applied toward your final payment.
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A full refund is available if you cancel or reschedule more than 2 days before your session.
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No refunds, rescheduling, or cancellations are allowed within 2 days of the session.
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This policy applies even if the booking was made less than 2 days before the session date.
- By booking a session online, you agree to our Terms & Conditions, Pickup & Delivery Policy, and Inspection & Care guidelines.
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A credit card must be provided at the time of booking to secure your session.
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You may cancel or reschedule free of charge up to 2 days before your session.
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No cancellations or rescheduling are allowed within 2 days of the session. A £5 fee per person will be charged to the credit card on file for no-shows or cancellations within this period.
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This policy applies even if the booking was made less than 2 days before the session date.
- By booking a session online, you agree to our Terms & Conditions, Pickup & Delivery Policy, and Inspection & Care guidelines.
Frequently Asked Question (FAQ)
For our DIY sessions, we offer the option for you to bring your own drinks or cold food items (excluding pizza) at an additional cost of £5 per person. We recommend purchasing these options when booking your session online. If not, these options can be paid for in-store. Please remember to clean up any food waste at the end of your session.
Please note that we can supply glass cups, so there’s no need for you to bring your own.
Your ceramic piece will be ready for collection approximately two weeks after your visit. Alternatively, we can ship it to you once it’s ready.
We will notify you via email when your item is ready for pickup. If you haven’t heard from us within two weeks of your visit, please feel free to contact us at team@bonbonpottery.co.uk.
- £5 per person for an additional 30 minutes
- £10 per person for an extra 60 minutes
- £15 per person for an additional 90 minutes
Unfortunately, any unfinished ceramics remaining after 28 days will be disposed of or donated due to our limited storage capacity.
- You can check real-time availability on this page.
https://www.bonbonpottery.co.uk/booking
- To book a session, simply submit a gift card booking request here.
Explore our diverse collection at bonbon-collections.co.uk
You can book 2 sessions back-to-back for a total of 3 hours. For the second session (the additional 1.5 hours), you will be charged £15 per person. Alternatively, you can purchase a new bisque item to paint during the second session. If you don’t finish all the items during these sessions, any subsequent session will be charged at the standard extension rate of £5 per half hour.