Cream Gel DIY Session
Refund Policy
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A £5 deposit per person is required to secure your session.
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The total cost is based on the ceramic piece you choose in-store, and the deposit will be applied toward your final payment.
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A full refund is available if you cancel or reschedule more than 2 days before your session.
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No refunds, rescheduling, or cancellations are allowed within 2 days of the session.
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This policy applies even if the booking was made less than 2 days before the session date.
- By booking a session online, you agree to our Terms & Conditions, Pickup & Delivery Policy, and Inspection & Care guidelines.
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A credit card must be provided at the time of booking to secure your session.
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You may cancel or reschedule free of charge up to 2 days before your session.
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No cancellations or rescheduling are allowed within 2 days of the session. A £5 fee per person will be charged to the credit card on file for no-shows or cancellations within this period.
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This policy applies even if the booking was made less than 2 days before the session date.
- By booking a session online, you agree to our Terms & Conditions, Pickup & Delivery Policy, and Inspection & Care guidelines.
Frequently Asked Question (FAQ)
For our DIY sessions, we offer the option for you to bring your own drinks or cold food items (excluding pizza) at an additional cost of £5 per person. We recommend purchasing these options when booking your session online. If not, these options can be paid for in-store. Please remember to clean up any food waste at the end of your session.
Please note that we can supply glass cups, so there’s no need for you to bring your own.
They will be ready on the day! We will supply a small box for taking them with you to ensure your delicate designs remain intact.
- £5 per person for an additional 30 minutes
- £10 per person for an extra 60 minutes
- £15 per person for an additional 90 minutes
Unfortunately we do not allow for you to bring your own items to decorate. However, we have the option for you to purchase all of the decorative elements and bring them home with you!
- You can check real-time availability on this page.
- To book a session, simply submit a gift card booking request here.